Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: January 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, list a property, search for properties, or contact us. This includes:

  • Account Information: Name, email address, phone number, and password
  • Property Information: Address, photos, descriptions, pricing, property type, and amenities
  • Profile Information: Broker credentials, business information, and professional details
  • Communication Data: Messages, inquiries, feedback, and support requests
  • Usage Data: How you interact with our platform, search queries, and preferences
  • Device Information: IP address, browser type, device identifiers, and operating system

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide, maintain, and improve our real estate platform services
  • Process property listings, transactions, and broker assignments
  • Facilitate communication between buyers, sellers, and brokers
  • Send technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage patterns, and user preferences
  • Personalize and improve your experience on our platform
  • Detect, prevent, and address technical issues and fraudulent activity
  • Comply with legal obligations and enforce our terms of service

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • With Your Consent: When you explicitly authorize us to share your information
  • Service Providers: With trusted third-party service providers who assist in our operations (e.g., cloud hosting, email services, payment processing)
  • Property Listings: Property information you list will be visible to other users as part of our platform
  • Broker Services: When you request broker services, relevant information may be shared with assigned brokers
  • Legal Requirements: To comply with legal obligations, court orders, or government requests
  • Protection of Rights: To protect our rights, property, or safety, or that of our users or others
  • Business Transfers: In connection with any merger, sale, or acquisition of our business

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Secure server infrastructure and hosting
  • Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information we hold
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your account and associated data
  • Data Portability: Request a copy of your data in a structured, machine-readable format
  • Opt-Out: Opt out of marketing communications and promotional emails
  • Cookie Preferences: Manage cookie settings through your browser
  • Account Settings: Update your account information and preferences through your profile settings

To exercise these rights, please contact us using the contact information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. Types of cookies we use include:

  • Essential Cookies: Required for the platform to function properly
  • Analytics Cookies: Help us understand how users interact with our platform
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

8. Children's Privacy

Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Address:

Elgiriya Corporation
Colombo, Sri Lanka